Shipping policy

Shipping

UK: £2.95/ Free over £50  |  EU: £10  |  International: £15

All orders will be sent from the House Thirteen headquarters in the UK, using standard shipping. All items will be dispatched within 2 working days after receiving payment, unless otherwise stated. We will email you confirmation of your purchase along with your tracking number (if applicable) so you can track your item on its journey.

UK Deliveries: £2.95 delivery  |  Free on UK orders under £50.

All domestic packages will be sent using Royal Mail. Delivery will take 3-5 working days from date of purchase. You will be notified by email once your order has been dispatched.

If you would like your purchase to be delivered by a certain date, please add a note to your order at checkout or email us at sf@housethirteen.com and we will try our very best to speed up delivery!

EU Deliveries: £10 flat fee for all orders

Packages will be sent using Royal Mail's International service. Delivery should take 3-7 working days but may be longer. 

Orders outside the UK may be subject to import VAT, duties and handling fees charged by your local carrier. These are not included in our prices and are the customer’s responsibility.

International: £15 flat fee for all orders

Packages will be sent using Royal Mail's International service. Delivery should take 5-10 days for the rest of the world after dispatch but could be longer. 

VAT, Duties and Customs

House Thirteen will not be held liable for any additional fees or taxes you may incur at customs whilst your package is en-route to you. We suggest that you become familiar with your country’s import duty, customs and local sales tax before placing your order to avoid any confusion.

Shipping times

All time-frames should be used as a guideline only, as we cannot guarantee that your package will be delivered within these parameters. Once your item has been dispatched from House Thirteen, it is the responsibility of the shipping company. House Thirteen does not take responsibility for any damaged, lost or stolen packages after dispatch.